Sleep worry-free. Your comfort, our guarantee.

Terms & conditions:

These terms and conditions apply to every offer made by Nordsleeps and to all distance contracts concluded between Nordsleeps and you as a consumer. By placing an order, you indicate that you agree to our delivery, warranty and payment terms.

Nordsleeps reserves the right to amend these terms. For purchase agreements already concluded, the terms as stated on the invoice date apply.

Performance of the agreement

Before the agreement is concluded, our website clearly states how and within what period delivery or shipment will take place. If a product is temporarily unavailable, we will let you know.

Please note: shipping and delivery are not the same. Shipping refers to the moment the product leaves our warehouse; delivery refers to the product arriving at your home. If we cannot deliver within the expected period, we will offer you a new delivery date or an alternative. You may also choose to cancel the agreement free of charge.

Prices

All prices stated include VAT. Delivery is free, unless stated otherwise for the product or before you complete your order.

We are not liable for colour differences caused by screen settings or minor product variations.

Right of withdrawal

You have the right to withdraw from the agreement within 30 days without giving any reason. The withdrawal period expires 30 days after the day on which you, or a third party designated by you other than the carrier, take physical possession of the product.

To exercise the right of withdrawal, you must inform us (Nordsleeps B.V., Schimmelt 2 2-16, 5611 ZX Eindhoven, the Netherlands — NOT A VISITING ADDRESS, info@nordsleeps.com, tel. +31 85 250 2284) of your decision to withdraw from the agreement by means of an unequivocal statement. You may use the model withdrawal form for this, but you are not obliged to do so.

To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from the agreement, you will receive a refund of all payments made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), within 3 working days of our receipt and inspection of the returned product.

We will refund you using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in no event will you be charged any fees for this refund. We may withhold the refund until we have received the goods back, or until you have provided proof that you have sent them back.

You must send back or hand over the goods to us without undue delay and in any event no later than 30 days after the day on which you communicated your decision.

Return costs: the direct cost of returning the product is at your expense, with one exception: other products (not mattresses) can be returned free of charge within the Benelux with our return label. You return a mattress yourself at your own cost, or within the Benelux via our return service for € 40 per mattress (packed) or € 100 per mattress (unpacked). Outside the Benelux, you arrange and pay for every return yourself. If we delivered a wrong or defective product, the return costs are borne by us. The full terms can be found under Delivery and Returns.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Sleep trial on all mattresses – 120 nights

Within the Benelux, all mattresses come with a 120-night trial period, in addition to your statutory right of withdrawal. During this period you can try the mattress at home. Not happy with the mattress? Then you can return or exchange it within this period.

• The trial period starts on the day of delivery.
• We recommend trying the mattress for at least 30 nights; your body needs time to adjust. Within the statutory cooling-off period, you can always withdraw straight away.
• Not satisfied? Register your return no later than day 120.
• The mattress must be clean, dry, stain-free and undamaged.
• If the mattress is still packed, you arrange the return yourself at your own cost, or you leave it to us for € 40 per mattress.
• If the mattress has been unpacked, you either arrange the return yourself at your own cost and risk, or leave it to us for € 100 transport costs per mattress.
• The mattress is collected by a driver from the ground floor. Your cooperation is required for the return to be handled correctly.
• The sleep trial applies once per customer, address and account number, and only to customers in the Benelux.

With every mattress return, preferably include the packing slip, a proof of payment or the order confirmation, and write your order number on the outside of the packaging. If you no longer have these, we will link the return to your order using your name or email address.

Returns and use

• Made-to-measure products are excluded from returns.
• Hygiene-sensitive products (duvets, pillows, bedding, fitted sheets, mattress pads and mattress protectors) can only be returned if they are unused, have not been slept on and have not been washed.
• In the event of damage or missing parts, a deduction for diminished value may be applied.
• Refunds are made within 3 working days of receipt and inspection of the returned shipment, less any cost of our return service and any reduction in value.

Delivery & delivery times

The standard delivery times per country are:

• Netherlands, Belgium, Luxembourg: 2–5 working days
• Germany, France: 3–7 working days
• Spain, Sweden, Denmark: 4–5 working days
• Italy, Portugal, Finland: 5–8 working days

Delivery times are indicative. If they are exceeded, an additional period of 30 days applies before you are entitled to cancel the agreement free of charge. The sleep trial, free return labels and our return service apply only within the Benelux.

Warranty

All our mattresses come with a 10-year warranty against material and manufacturing defects. Our beds and other sleep products come with a 2-year manufacturer's warranty, unless stated otherwise. This warranty covers manufacturing defects and construction faults; damage from use, normal wear and tear and improper use are excluded. Emma mattresses ordered before 30 August 2025 are not covered by these warranty terms. The full warranty terms can be found under Warranty.

Please report damage on delivery preferably within 48 hours by email, with photos and your order number: info@nordsleeps.com. Your statutory rights always remain unaffected.

Ownership & payment

• Products remain the property of Nordsleeps until full payment has been received.
• Payment is made using the payment methods offered on our website.
• Any delivery issues will be handled carefully but do not suspend the obligation to pay.

Product information and deviations

Dimensions are indicative; minor deviations may occur due to manual production. Colours may differ slightly from photos. We reserve the right to correct errors in product descriptions or prices.

Prices and stock lots of Emma mattresses

We can offer our Emma mattresses at competitive prices because we buy remaining stock, overstock, bankruptcy stock and return lots directly. This means that:

• the packaging may show slight signs of handling (such as scratches or dents), but the mattress itself is always in new or refurbished condition;
• you may receive a refurbished mattress: these are returns that have been professionally inspected, cleaned and repackaged;
• our mattresses may come from different production batches and countries, which means there may be minor differences in foam type, firmness and appearance compared with the photos shown.

This way you get the same quality mattresses, with a sleep trial, but at a much lower price.

Customer service and complaints

For questions, comments or complaints, you can contact us at info@nordsleeps.com. We aim to respond within 2 working days.

Final provision

By placing an order with Nordsleeps, you confirm that you have read and accepted these terms and conditions.

Warranty:

Warranty policy

At Nordsleeps, we stand behind the quality of our products. That's why we offer clear and fair warranty terms for all our sleep products. So you know exactly where you stand.

All mattresses: 10-year warranty

All our mattresses come with a 10-year warranty against material and manufacturing defects.

• Permanent indentations in the foam of more than 5 cm
• Tears or cracks in the foam that occur during normal use
• Defects in the cover or zip caused by manufacturing faults

• Normal wear and tear or signs of use
• Damage caused by moisture, stains or insufficient ventilation
• Use on an unsuitable base (such as directly on the floor)
• Comfort preferences after the trial period

Please note: a well-ventilated bed base is required to make a claim under the warranty.

Emma mattresses ordered before 30 August 2025 are not covered by these warranty terms.

Other sleep products: 2-year warranty

All other Nordsleeps products come with a 2-year warranty against manufacturing and material defects.

• Beds and bed frames
• Pillows
• Toppers
• Pillowcases
• Other sleep accessories

• Normal wear and tear (such as pillows losing their resilience)
• Damage caused by improper use or insufficient maintenance
• Products that have not been used according to the instructions

Submitting a warranty claim

1. Send an email to info@nordsleeps.com
2. State your order number
3. Attach clear photos of the problem
4. Give a short description of the defect

We will contact you within 3 working days.

What happens after approval?

If your warranty claim is approved:

• We repair or replace the product free of charge.
• If replacement is not possible, we offer an equivalent alternative.