These general terms and conditions apply to every offer from Nordsleeps and to all distance contracts concluded between Nordsleeps and you as a consumer. By placing an order, you indicate that you agree to our delivery, warranty and payment terms.
Nordsleeps reserves the right to amend the terms and conditions. For purchase agreements already concluded, the terms and conditions as stated on the invoice date apply.
Performance of the agreement
Before the agreement is concluded, our website clearly states the manner in which and the period within which delivery or shipment will take place. If a product is temporarily unavailable, we will inform you of this.
Please note: shipment and delivery are not the same. Shipment refers to the moment the product leaves our warehouse; delivery refers to the delivery to your home. If we cannot deliver within the expected period, we will offer you a new delivery date or an alternative. You can also choose to dissolve the agreement free of charge.
Prices
All prices stated include VAT. Delivery is free of charge, unless stated otherwise for the product or before you complete your order.
We are not liable for colour deviations caused by screen settings or minor product variations.
Right of withdrawal
You have the right to withdraw from the agreement within 30 days without giving any reason. The withdrawal period expires 30 days after the day on which you, or a third party designated by you who is not the carrier, acquire physical possession of the product.
To exercise the right of withdrawal, you must inform us (Nordsleeps B.V., Schimmelt 2 2-16, 5611 ZX Eindhoven, the Netherlands — NOT A VISITING ADDRESS, info@nordsleeps.com, tel. +31 85 250 2284) of your decision to withdraw from the agreement by means of an unequivocal statement. You may use the model withdrawal form for this purpose, but you are not obliged to do so.
To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from the agreement, you will receive all payments you have made up to that moment, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), within 3 working days of receipt and inspection of the returned product.
We will refund you using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of such refund. We may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent them back.
You must send back or hand over the goods to us without undue delay and in any event no later than 30 days after the day on which you communicated your decision.
Costs of returning: the direct costs of returning are at your expense, with one exception: other products (not mattresses) can be returned free of charge within the Benelux using our return label. You return a mattress yourself at your own cost, or within the Benelux via our return service for € 40 per mattress (packed) or € 100 per mattress (unpacked). Outside the Benelux, you arrange and pay for every return yourself. If we delivered a wrong or defective product, the return costs are borne by us. The full arrangement can be found under Delivery and Returns.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Sleep trial on all mattresses – 120 nights
Within the Benelux, a trial period of 120 nights applies to all mattresses, in addition to your statutory right of withdrawal. You can try the mattress at home during this period. Not happy with the mattress? Then you can return or exchange it within this period.
Sleep trial conditions:
The trial period starts on the day of delivery.
We recommend trying the mattress for at least 30 nights; your body needs to get used to it. Within the statutory withdrawal period, you can always withdraw immediately.
Not satisfied? Register your return no later than day 120.
The mattress must be clean, dry, free of stains and undamaged.
If the mattress is still packed, you arrange the return yourself at your own cost, or you leave it to us for € 40 per mattress.
If the mattress has been unpacked, you arrange the return yourself at your own cost and risk, or you leave it to us for € 100 transport costs per mattress.
The mattress is collected by a driver from the ground floor. Your cooperation is required for correct handling.
The sleep trial applies once per customer, address and account number, and exclusively to customers in the Benelux.
With every mattress return, preferably include the packing slip, a proof of payment or the order confirmation, and state your order number on the outside of the packaging. If you no longer have these, we will link the return to your order using your name or email address.
Returns and use
Custom-made products are excluded from returns.
Hygiene-sensitive products (duvets, pillows, bedding, fitted sheets, mattress pads and mattress protectors) can only be returned if they are unused, unslept-in and unwashed.
In the event of damage or incompleteness, a deduction for diminished value may be applied.
Refunds are made within 3 working days of receipt and inspection of the return shipment, less any costs of our return service and any diminished value.
Delivery & delivery time
The standard delivery times per country are:
Netherlands, Belgium, Luxembourg: 2–5 working days
Germany, France: 3–7 working days
Spain, Sweden, Denmark: 4–5 working days
Italy, Portugal, Finland: 5–8 working days
Delivery times are indicative. If they are exceeded, an additional period of 30 days applies before you are entitled to dissolve the agreement free of charge. The sleep trial, free return labels and our return service apply exclusively within the Benelux.
Warranty
All our mattresses come with a 10-year warranty on material and manufacturing defects. Our beds and other sleep products are supplied with a 2-year manufacturer’s warranty, unless stated otherwise. This warranty covers production defects and construction faults; damage from use, normal wear and tear and incorrect use are excluded. Emma mattresses ordered before 30 August 2025 are not covered by these warranty conditions. The full warranty conditions can be found under Warranty.
Please report damage on delivery preferably within 48 hours by email, with photos and your order number: info@nordsleeps.com. Your statutory rights always remain unaffected.
Ownership & payment
Products remain the property of Nordsleeps until full payment has been received.
Payment is made via the payment methods offered on our website.
Any delivery problems will be handled carefully, but do not suspend the payment obligation.
Product information and deviations
Dimensions are indicative; minor deviations may occur due to manual production. Colours may differ slightly from photos. We reserve the right to correct errors in product descriptions or prices.
Prices and stock lots of Emma mattresses
We can offer our Emma mattresses at sharp prices because we purchase remaining stock, overstock, bankruptcy stock and return lots directly. This means that:
the packaging may show slight signs of handling (such as scratches or dents), but the mattress itself is always in new or refurbished condition;
you may receive a refurbished mattress: these are returns that have been professionally inspected, cleaned and repackaged;
our mattresses may come from different production series and countries, which means there may be slight differences in foam type, firmness and appearance compared with the photos shown.
This way you benefit from the same quality mattresses, with a sleep trial, but at a much lower price.
Customer service and complaints
For questions, comments or complaints, you can contact us via info@nordsleeps.com. We aim to respond within 2 working days.
Final provision
By placing an order with Nordsleeps, you confirm that you have read and accepted these general terms and conditions.
Warranty policy
At Nordsleeps, we stand behind the quality of our products. That is why we offer clear and fair warranty conditions for all our sleep products. So you know exactly where you stand.
All mattresses: 10-year warranty
On all our mattresses you receive a 10-year warranty on material and manufacturing defects.
Covered by the warranty:
Permanent sagging in the foam of more than 5 cm
Tears or cracks in the foam that arise during normal use
Defects in the cover or zip due to manufacturing faults
Not covered:
Normal wear and tear or signs of use
Damage caused by moisture, stains or insufficient ventilation
Use on an unsuitable base (such as directly on the floor)
Comfort preferences after the trial period
Please note: a well-ventilated bed base is required to make a claim under the warranty.
Emma mattresses ordered before 30 August 2025 are not covered by these warranty conditions.
Other sleep products: 2-year warranty
All other Nordsleeps products have a 2-year warranty on manufacturing and material defects.
This applies to:
Beds and bed frames
Pillows
Toppers
Pillow covers
Other sleep accessories
Not covered:
Normal wear and tear (such as loss of resilience of pillows)
Damage caused by incorrect use or insufficient maintenance
Products that have not been used in accordance with the instructions
Submitting a warranty claim
Would you like to make use of the warranty? Follow these steps:
We will repair or replace the product free of charge.
If replacement is not possible, we will offer an equivalent alternative.
Welcome to Nordsleeps
Scandinavian design, effortlessly delivered to your home.
Shipping
We do everything we can to deliver your order quickly and carefully.
Delivery time: within 2 to 5 working days.
You will find the expected delivery time on every product page.
If a delay occurs due to circumstances, we will inform you in good time.
Our products are packed and shipped with the utmost care. Nordsleeps works with reliable carriers to ensure that your order arrives in perfect condition.
Returns
Mattresses: returns are possible, but the return transport is at your expense. You arrange the return yourself at your own cost, or within the Benelux you choose our return service: € 40 per mattress if it is still packed, € 100 per mattress if it is unpacked. These are solely our direct transport costs. Other products, such as duvets and pillows, can be returned free of charge within the Benelux using our return label. Delivery itself is always free of charge.
Other products (not a mattress)
Return within 30 days of delivery, unused and in original condition.
Is the product still packed and unused? Then returning it within the Benelux is free of charge; you will receive a return label from us. Outside the Benelux, you arrange and pay for the return yourself.
Preferably send the product back in its original packaging and state your order number.
If the product comes back damaged or incomplete due to handling beyond what is necessary to assess it, we may deduct the diminished value from the refund.
Exception for hygiene products
Products that are not suitable for resale after use for reasons of health protection or hygiene — such as duvets, pillows, bedding, fitted sheets, mattress pads and mattress protectors — can only be returned if they are unused, unslept-in and unwashed. If the hygiene seal has been broken or the product has been used, slept in or washed, the right of withdrawal lapses to the extent permitted by law. Assessing a product may not go further than is necessary to establish its nature, characteristics and functioning, as you would in a physical shop.
Mattress: you are not happy with your mattress – 120-night sleep trial
We believe you only really know whether a mattress suits you once you have slept on it for a while. That is why we give you 120 nights.
The trial period starts on the day of delivery.
We recommend trying the mattress for at least 30 nights; your body needs to get used to it. Within the statutory withdrawal period, you can always withdraw immediately.
Not satisfied? Register your return no later than day 120.
Mattress still packed: you arrange the return yourself at your own cost, or we arrange it for € 40 per mattress.
Mattress unpacked: you arrange the return yourself at your own cost and risk, or we have it collected for € 100 transport costs per mattress. A driver then collects the mattress from the ground floor.
The mattress must be clean, undamaged and free of stains.
If you have the mattress collected, your cooperation is required for correct handling.
The sleep trial applies once per customer, address and account number, and exclusively to customers in the Benelux.
Mattress: you ordered the wrong size
Did you order the wrong size yourself? Then the same return costs apply as for any mattress return. You have two options:
You arrange the return yourself. You send the mattress back to us at your own cost and risk. We will then not charge you anything; do make sure the mattress is packed well and securely.
We arrange it for you (within the Benelux). You then only pay our transport costs:
Mattress still packed: € 40 per mattress.
Mattress unpacked: € 100 per mattress. A driver collects the mattress from the ground floor.
Exchanging for the right size? Then we deliver the new size free of charge. You only pay the return costs above.
Unsure about the size? Feel free to email us before ordering via info@nordsleeps.com, and we will help you choose.
Wrong or damaged delivery
Did we deliver the wrong size, a wrong product, or a damaged or defective product? Please contact us. We will resolve it at no cost to you, including the return transport.
Returns outside the Benelux
Outside the Netherlands, Belgium and Luxembourg, we do not offer a return label or a collection service. You arrange the return of all products — including mattresses, pillows and duvets — yourself to our return address and pay the direct return costs. Please contact us in advance via info@nordsleeps.com; you will then receive the return address, packing instructions and an indication of the costs. The 120-night sleep trial only applies in the Benelux.
Conditions for every mattress return
These conditions apply both to the sleep trial and to a wrongly ordered size:
The mattress is clean, dry, free of stains and undamaged. Always use a fitted sheet or mattress protector during the sleep trial.
Preferably include the packing slip, a proof of payment or the order confirmation with the return.
State your order number clearly visible on the outside of the packaging.
No longer have any of these documents? No problem: we will link the return to your order using your name, email address or order number.
Pack the mattress securely. If it reaches us damaged, dirty or wet due to insufficient packaging or handling beyond what is necessary to assess it, we may deduct the diminished value from the refund.
Refund
After receipt and inspection of the returned product, we will refund the purchase amount within 3 working days, less the costs of our return service (if you chose it) and any diminished value.
An amount may be deducted in the case of:
Damage caused by careless use or intent
Modifications made to the product
Defects caused by overheating, moisture, sunlight or negligent maintenance
An incomplete return, for example missing parts or covers
Damage or incomplete delivery?
Check your order immediately upon receipt.
Please report any damage or incomplete delivery preferably within 48 hours of receipt by email to info@nordsleeps.com, with a clear photo of the problem. This allows us to resolve it quickly with the carrier. Your statutory rights always remain unaffected.
Sleep the way you should – 120 nights to be sure
Buying a mattress is not something you do lightly. Your body needs to get used to it, your nights need to get better — and you only notice that after a while. That is why at Nordsleeps we give you the room: 120-night sleep trial, simply at home. Still not what you are looking for? Then you can return the mattress: yourself at your own cost, or via our return service for € 40 (packed) or € 100 (unpacked) per mattress. You get the purchase amount back, minus any return costs.
10-year warranty – because good sleep should last for years
Our mattresses are made to last. That is why we give a 10-year warranty on all our mattresses, so you can sleep with peace of mind.
And to keep it fair:
We want everyone to be able to genuinely benefit from our trial period. That is why the sleep trial applies once per customer, address and account number, and exclusively to customers in the Benelux. This trial arrangement is in addition to your statutory rights and does not limit them.
Choosing a selection results in a full page refresh.
