Try it. Love it. Or send it back.

120-night sleep trial:

Sleep the way you should – 120 nights to be sure

A mattress isn't something you buy on a whim. Your body needs to adjust and your nights need to get better — and you only notice that after a while. That's why Nordsleeps gives you time: a 120-night sleep trial, right in your own home. Still not what you're looking for? Then you can return the mattress: yourself at your own cost, or via our return service for € 40 (packed) or € 100 (unpacked) per mattress. You'll get the purchase amount back, minus any return costs.

Our mattresses are made to last. That's why we give a 10-year warranty on all our mattresses, so you can sleep with peace of mind.

We want everyone to be able to benefit from our trial period in good faith. That's why the sleep trial applies once per customer, address and account number, and only to customers in the Benelux. This trial arrangement is in addition to your statutory rights and does not limit them.

Delivery and returns:

Welcome to Nordsleeps

Scandinavian design, delivered effortlessly to your home.

Shipping

We do everything we can to deliver your order quickly and carefully.

• Delivery time: within 2 to 5 working days.
• You'll find the expected delivery time on every product page.
• If a delay occurs due to circumstances, we will let you know in good time.

Our products are packed and shipped with the utmost care. Nordsleeps works with reliable carriers to make sure your order arrives in perfect condition.

Returns

Mattresses: you can return them, but the return transport is at your expense. Either you arrange the return yourself at your own cost, or within the Benelux you choose our return service: € 40 per mattress if it is still packed, € 100 per mattress if it has been unpacked. These are solely our direct transport costs. Other products, such as duvets and pillows, can be returned free of charge within the Benelux with our return label. Delivery itself is always free.

Other products (not mattresses)

• Return within 30 days of delivery, unused and in original condition.
• Is the product still packed and unused? Then returning it within the Benelux is free; you will receive a return label from us. Outside the Benelux, you arrange and pay for the return yourself.
• Preferably return the product in its original packaging and state your order number.
• If the product comes back damaged or incomplete as a result of handling beyond what is necessary to assess it, we may deduct the reduction in value from the refund.

Exception for hygiene products

Products that are not suitable for resale after use for reasons of health protection and hygiene — such as duvets, pillows, bedding, fitted sheets, mattress pads and mattress protectors — can only be returned if they are unused, have not been slept on and have not been washed. If the hygiene seal has been broken or the product has been used, slept on or washed, the right of withdrawal lapses to the extent permitted by law. You may not handle a product beyond what is necessary to establish its nature, characteristics and functioning, just as you would in a physical shop.

Mattress: you're not happy with your mattress – 120-night sleep trial

We believe you only really know whether a mattress suits you once you've slept on it for a while. That's why we give you 120 nights.

• The trial period starts on the day of delivery.
• We recommend trying the mattress for at least 30 nights; your body needs time to adjust. Within the statutory cooling-off period, you can always withdraw straight away.
• Not satisfied? Register your return no later than day 120.
• Mattress still packed: you arrange the return yourself at your own cost, or we arrange it for € 40 per mattress.
• Mattress unpacked: you arrange the return yourself at your own cost and risk, or we have it collected for € 100 transport costs per mattress. A driver will then collect the mattress from the ground floor.
• The mattress must be clean, undamaged and stain-free.
• If you have the mattress collected, your cooperation is required for the return to be handled correctly.
• The sleep trial applies once per customer, address and account number, and only to customers in the Benelux.

Mattress: you ordered the wrong size

Did you order the wrong size yourself? Then the same return costs apply as for any mattress return. You have two options:

• You arrange the return yourself. You send the mattress back to us at your own cost and risk. We then charge you nothing; just make sure the mattress is well and securely packed.
• We arrange it for you (within the Benelux). You then only pay our transport costs:
  • Mattress still packed: € 40 per mattress.
  • Mattress unpacked: € 100 per mattress. A driver collects the mattress from the ground floor.

Exchanging for the right size? Then we deliver the new size free of charge. You only pay the return costs above.

Not sure about the size? Feel free to email us before you order at info@nordsleeps.com, and we'll help you choose.

Wrong or damaged delivery

Did we deliver the wrong size, the wrong product, or a damaged or defective product? Please contact us. We will resolve it at no cost to you, including the return transport.

Returns from outside the Benelux

Outside the Netherlands, Belgium and Luxembourg, we do not offer a return label or a collection service. You arrange the return of all products — including mattresses, pillows and duvets — to our return address yourself and pay the direct cost of returning them. Please contact us in advance at info@nordsleeps.com; we will then send you the return address, packing instructions and an estimate of the costs. The 120-night sleep trial applies only in the Benelux.

Conditions for every mattress return

These conditions apply both to the sleep trial and to an incorrectly ordered size:

• The mattress is clean, dry, stain-free and undamaged. Always use a fitted sheet or mattress protector during the sleep trial.
• Preferably include the packing slip, a proof of payment or the order confirmation with the return.
• Write your order number clearly on the outside of the packaging.
• Don't have any of these documents any more? No problem: we will link the return to your order using your name, email address or order number.
• Pack the mattress securely. If it reaches us damaged, dirty or wet due to inadequate packaging or handling beyond what is necessary to assess it, we may deduct the reduction in value from the refund.

Refund

After receipt and inspection of the returned product, we will refund the purchase amount within 3 working days, less the cost of our return service (if you chose it) and any reduction in value.

• Damage caused by careless use or intent
• Modifications made to the product
• Defects caused by overheating, moisture, sunlight or negligent maintenance
• An incomplete return, for example missing parts or covers

Damage or incomplete delivery?

Check your order as soon as you receive it.

Please report any damage or an incomplete delivery preferably within 48 hours of receipt by email to info@nordsleeps.com, with a clear photo of the problem. That way we can quickly resolve it with the carrier. Your statutory rights always remain unaffected.

Warranty:

Warranty policy

At Nordsleeps, we stand behind the quality of our products. That's why we offer clear and fair warranty terms for all our sleep products. So you know exactly where you stand.

All mattresses: 10-year warranty

All our mattresses come with a 10-year warranty against material and manufacturing defects.

• Permanent indentations in the foam of more than 5 cm
• Tears or cracks in the foam that occur during normal use
• Defects in the cover or zip caused by manufacturing faults

• Normal wear and tear or signs of use
• Damage caused by moisture, stains or insufficient ventilation
• Use on an unsuitable base (such as directly on the floor)
• Comfort preferences after the trial period

Please note: a well-ventilated bed base is required to make a claim under the warranty.

Emma mattresses ordered before 30 August 2025 are not covered by these warranty terms.

Other sleep products: 2-year warranty

All other Nordsleeps products come with a 2-year warranty against manufacturing and material defects.

• Beds and bed frames
• Pillows
• Toppers
• Pillowcases
• Other sleep accessories

• Normal wear and tear (such as pillows losing their resilience)
• Damage caused by improper use or insufficient maintenance
• Products that have not been used according to the instructions

Submitting a warranty claim

1. Send an email to info@nordsleeps.com
2. State your order number
3. Attach clear photos of the problem
4. Give a short description of the defect

We will contact you within 3 working days.

What happens after approval?

If your warranty claim is approved:

• We repair or replace the product free of charge.
• If replacement is not possible, we offer an equivalent alternative.